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Morikoya Hotel

Hotel Front Staff

Hotel Front Desk Guest Services Customer Service Hospitality Receptionist Front Office Staff Hotel Operations Check-in / Check-out Reservation Management Tourism & Hospitality Accommodation Services English Speaking Foreign Language Skills Shift Work

アクセス: * Nearest stations: - Tawaramachi Station (Tokyo Metro Ginza Line) – approximately 5 minutes on foot - Asakusa Station (Tsukuba Express) – approximately 5 minutes on foot * Convenient access from multiple train lines * Transportation expenses provided in accordance with company policy地図を見る
月給280,000円～320,000円

勤務時間

シフト制勤務時間・曜日: Wednesday to Sunday 17:00-26:00, one hour lunch break Monday and tuesday (maybe change) National Holidays are working days

休日休暇

休暇・休日: * Fixed schedule: Monday to Friday * Working hours: 13:00 - 22:00 (1-hour break) * Saturdays and Sundays are regular days off * National holidays are working days * Paid annual leave provided in accordance with Japanese labor law * No overtime

勤務地

Morikoya Hotel

東京都台東区西浅草3-20-13

地図を見る

アクセス

アクセス: * Nearest stations: - Tawaramachi Station (Tokyo Metro Ginza Line) – approximately 5 minutes on foot - Asakusa Station (Tsukuba Express) – approximately 5 minutes on foot * Convenient access from multiple train lines * Transportation expenses provided in accordance with company policy

仕事内容

アピールポイント: * Join a newly opened boutique hotel in Asakusa with a small and international team * Fixed Monday-Friday schedule (13:00-22:00) with weekends off * Opportunity to work directly with management and contribute to the growth of a new hospitality brand * Frequent interaction with international guests and use of foreign language skills * Friendly and supportive work environment where employee ideas and feedback are valued * No overnight shifts and no overtime * Social insurance, employment insurance, workers' compensation insurance, and employees' pension provided

仕事内容: * Welcome guests and perform check-in and check-out procedures * Provide friendly and professional customer service to domestic and international guests * Monitor and respond to guest inquiries, requests, and messages through OTA platforms and the Property Management System (PMS) * Confirm daily reservations, arrivals, departures, and room availability * Coordinate with housekeeping staff regarding next-day check-outs, room cleaning schedules, and room status updates * Regularly verify inventory and operational supplies in coordination with management * Assist guests with local information, transportation arrangements, and recommendations * Handle phone calls, emails, and online inquiries * Report guest feedback, incidents, and operational issues to management * Ensure the front desk and common areas are maintained in a clean and organized condition * Support daily hotel operations and perform other related duties as assigned

対象となる方

求める人材: [Required Skills] * Business-level English communication skills * Business-level Japanese communication skills * Basic computer skills (Email, Microsoft Office, OTA platforms, PMS systems) * Ability to provide professional customer service and hospitality [Preferred Qualifications] * Previous hotel front desk or hospitality industry experience * Experience using hotel PMS systems and OTA platforms * Experience assisting international guests * Additional foreign language skills are welcome