• 正社員

Courier Network Japan 合同会社

職種/仕事内容

仕事内容: 当社は2018年11月に日本オフィスを開設し、主に自動車製造関係・半導体製造関係の顧客を中心に航空便の緊急輸送サービスを全世界に展開しています。 NFO （Next Flight Out） OBC （On Board Courier＝ハンドキャリー） の手配を日常的に行います。 スピード感のある仕事です。 海外の顧客を巻き込んだグローバルのやり取りにも積極的に対応出来る方を歓迎いたします。 ルーティーン： 顧客との円滑なコミュニケーション 集荷・配達の手配 フライトルートのプラニング・ブッキング 弊社海外メンバーとのタイムリーなやり取り 各種書類の作成・チェック [Position Summary] The Customer Service Representative will facilitate the operations of all Expedited and Next Flight Out (NFO) shipments via air and domestic transport. This role is responsible for receiving shipping instructions and following customer-specific guidelines in the preparation and transmission of export, import, and domestic transactions. The Customer Service Representative will ensure timely and accurate movement of freight and information while providing exceptional customer service and strict adherence to SOPs; this includes processes from booking through the confirmation of shipping. [Essential Duties and Responsibilities during all phases of the shipping process.] * Drives company culture, encourages strong work ethic and fosters an environment of trust and respect. * Develops individual performance plans in alignment with company goals and objectives; communicates clearly defined objectives; maintains a level of productivity in the unit. * Communicates with customers and vendors to ensure the shipment moves smoothly. * Handles customer and vendor billings. * Responds to escalated shipment problems, matters, and delays from the team and works with management to handle them with a high sense of urgency. * Schedules and dispatches agents/drivers to appropriate locations according to predetermined schedules, customer requests, and/or immediate needs. * Relays relevant information such as status or other messages to and from drivers, Routing Team, supervisors, and/or managers. * Communicates with agents/drivers and origin and destination location agents regarding shipment status, special handling, and delivery processes. * Monitors and manages shipments through completion. * Keeps management apprised of the export/import/and domestic details of transactions in accordance with SOPs. * Ensure accuracy and completeness of all shipments and documentation; updates the TMS system. * Updates, trains, and ensures strict adherence to standard operating procedures (SOPs) to ensure compliance.

勤務地

アクセス

アクセス: 最寄り駅： JR新橋駅　徒歩5分 都営三田線内幸町駅　徒歩1分

勤務時間

固定時間制 勤務時間・曜日: 勤務時間：原則 9:00-18:00（休憩1時間、勤務8時間）/ 平日

給与

年俸3,000,000円以上

待遇・福利厚生

【保険制度】 雇用保険、労災保険、健康保険、厚生年金

その他

その他: 雇用形態: 正社員 給与・報酬: 3,000,000円 (年俸) 以上 平均所定労働時間（1か月当たり）: 167時間 通勤の可否: * 東京都 港区 西新橋 (必須) 学歴: * 学士 (必須) 職歴: * フレイトフォワーダー: 1年 (必須) 言語: * 英語 (必須)