• 正社員

MAANA　JAPAN株式会社

仕事内容

仕事内容: About the Role At Maana, hospitality is more than just service. It's about warmth, care, and making people feel truly at home. As a Homes Manager, you'll be the person who makes that feeling a reality. You'll oversee the day-to-day operations of our accommodations, ensuring every home is impeccably maintained, every guest feels genuinely cared for, and every stay runs seamlessly from arrival to departure. This is a hands-on leadership role for someone who takes quiet pride in the details, leads their team with empathy and clarity, and understands that a truly great stay is built on trust and consistency.Beyond day-to-day operations, you'll also play a key role in shaping what's next. As we develop a new hotel project, you'll work closely with leadership to build the systems, standards, and brand identity that will define the Maana hospitality experience at a larger scale. Responsibilities Operations & Guest Experience * Oversee daily operations of Maana's homes, ensuring every stay meets the highest standards of comfort, care, and consistency. * Be present and hands-on — support the team on the ground, step in where needed, and lead by example. * Coordinate with housekeeping and maintenance to keep all properties guest-ready at all times. * Handle escalated guest concerns with calm, thoughtful problem-solving. * Conduct regular property checks to uphold Maana's standards. * Oversee any maintenance or construction issues Revenue & Strategy * Oversee reservations, booking performance, and revenue — tracking data and identifying opportunities to grow. * Collaborate with the marketing team to develop strategies that drive occupancy, awareness, and guest loyalty. * Monitor key metrics and translate insights into actionable improvements. Community & Advocacy * Manage and help build Maana's advocate program — nurturing relationships with VIP guests and our wider community. * Develop initiatives that turn guests into long-term supporters of the Maana brand. Cross-Department Collaboration * Work closely with retail, atelier, cafe, and other departments to create a cohesive and seamless Maana guest journey. * Help develop operational systems and brand standards for our upcoming hotel project. * Partner with leadership to define what the Maana hospitality experience looks and feels like as we grow. Team Leadership * Lead, mentor, and support the homes team — building a culture of care, accountability, and collaboration. * Set clear expectations and create an environment where the team feels empowered to do their best work. Qualifications * Required: Bilingual in Japanese and English. * Japan-based candidates only * 3–5 years of experience in hospitality or accommodations management. * Comfortable being both a strategic thinker and a hands-on operator * Experience developing or implementing operational systems and brand standards is a strong plus. * Experience with revenue management is a plus. * Proven ability to lead and motivate a team. * Highly organized, warm, and solutions-oriented. * Genuine passion for hospitality and creating meaningful guest experiences.